Service support for process equipment
Warranty, preventive maintenance, and annual service planning for NineScrolls plasma processing and thin-film systems.
- 2-year standard warranty
- Continental U.S. field support
- Remote technical support
Warranty and maintenance coverage
Service terms are designed to support installation, uptime, and long-term process stability without making unsupported market comparisons.
2-year standard warranty
Every NineScrolls system includes 2-year standard warranty coverage for parts, labor, and technical support.
Preventive maintenance
One preventive maintenance visit is included with system purchase to support startup, calibration, and optimization.
Annual service options
Optional annual maintenance contracts can add scheduled PM visits, priority support, parts discounts, and remote diagnostics.
Annual maintenance options
Choose a service package for scheduled preventive maintenance, response planning, remote diagnostics, and parts support.
Discuss AMC CoverageStarting from $12,000/year
Basic AMC
Best for benchtop systems and lower-utilization research tools.
2 preventive maintenance visits
Priority technical support
15% parts discount
Remote diagnostics
Starting from $25,000/year
Premium AMC
Recommended for production-scale systems or facilities with tighter uptime expectations.
4 preventive maintenance visits
48-hour on-site response for covered locations
25% parts discount
Software updates included
Quoted by scope
Custom AMC
Designed for multi-site deployments, unusual configurations, or specialized support requirements.
Dedicated support planning
Flexible service terms
Optional parts coverage
Custom training programs
How service support works
A clear service path keeps equipment owners aligned on diagnosis, scope, response timing, and restart expectations.
Initial assessment
We review the equipment model, usage profile, fault history, and facility requirements before recommending a service path.
Service planning
NineScrolls proposes remote support, field service, PM scheduling, or an AMC package based on uptime and process needs.
Implementation
Service work is coordinated around access windows, parts requirements, documentation, and process restart expectations.
Ongoing support
Regular check-ins, PM reminders, and technical support help keep research and production equipment available.
Plan your next service window.
Share your equipment model, usage profile, and support needs. NineScrolls will help define the right service path.