Privacy Policy
Legal and privacy information
Last updated: August 4, 2026
Introduction
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. By using our website or submitting information, you agree to the practices described here.
Information We Collect
Information you give us
- Contact details you provide when you submit a form.
- Files you attach to a quotation request, such as drawings or specifications.
- Order and billing details when you make a purchase. Card details are entered directly with our payment processor and are never received or stored by us.
- Communication preferences if you opt in to receive updates about our products or services.
Information collected automatically
- Pages you view, referral source, time on page, scrolling, and document downloads.
- Browser and device type.
- Your IP address, used to derive approximate location and organization or network.
- An identifier stored in your browser so we can recognize return visits.
- Advertising click identifiers and campaign tags when you arrive from an advertisement.
How We Use Information
- Respond to your inquiries and provide requested materials.
- Process and fulfill orders.
- Improve our website, products, and services.
- Understand which organizations are interested in our equipment, including automated organization relevance assessment for our own outreach.
- Measure which advertising campaigns lead to enquiries.
- With your consent, send occasional updates about products, events, and insights.
Data Sharing
We do not sell your personal data. We share limited information with service providers who process it on our behalf and are bound to use it only for the services we request.
- Hosting and infrastructure — Amazon Web Services.
- Website analytics — Google Analytics and Segment.
- Customer relationship management — HubSpot.
- Live chat — Tawk.to.
- Automated organization classification — Amazon Bedrock.
- Email delivery — SendGrid and Amazon SES.
- Payments — Stripe.
- Advertising measurement — Google Ads and Microsoft Advertising.
Retention & Security
We retain personal data only as long as necessary for the purposes described above, unless a longer retention period is required by law. We implement reasonable administrative, technical, and physical safeguards to protect personal information.
Your Rights
Depending on your location, you may request access, corrections, deletion, or withdrawal of marketing consent. To exercise these rights, contact privacy@ninescrolls.com.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact privacy@ninescrolls.com.